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Collierville Fire & Rescue

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April 18, 2017

Dear Chiefs Billings and Goodwin,
Monday evening, a little past 6:00 pm, a piece of food became lodged in my wife's throat while eating dinner. After a minute or two, it became evident that we needed assistance. I called 9-1-1 and the response from the 9-1-1 Police and Fire Communications Center was outstanding.

The female telecommunication specialist who took the 9-1-1 call was exceptionally professional and assisted by provided medical instruction on how to administer the Heimlich procedure over the telephone. Her calm demeanor helped reassure me while waiting for the emergency response team.

On arrival, the emergency response team was very professional. Even though the piece of food was dislodged before they arrived, the team made certain my wife was all right. Their concern for her wellbeing (and mine) was exceptional.

I want to thank Lieutenant-Paramedic David Vance, Driver-Paramedic Eric Hardaway, and Firefighter Daniel LaPlante for their help during this most scary situation.

Yours Truly,
David A. Kiehn



 


April 10, 2017

Dear Mayor Joyner:
We wanted to write and tell you about a group of incredible men that came to our rescue on Friday, December 116, 2016. I apologize for the delay in sending this letter.

My 17-year-old son and I (Julie) started a fire in our fire pit around 4:30 or so. I came in to start dinner and the wind kicked up and blew and ember out of the fire pit and onto our dry grass. The fire spread quickly and the wind continually kicked up multiple times spreading it far, fast. I called 9-1-1. Ladder 84-B from firehouse #4 came to our rescue. Lieutenant Glen Baurnfind, Driver-Paramedic Kean Anthony and one other gentleman that I did not catch his name came and put our fire out. They were quick and so kind. It was a terrifying experience for us. We have a sea oat bush that ignited next to the house that seemed to not want to stop burning underneath. They stayed with us and made sure it was out. When I thought my son was going into shock, they immediately checked on him. The fire came right up to our house. We were so scared and the entire experience was so stressful as we watch the wind kick up, take our entire yard and threaten to take our home.

We realized after the firemen left that we know two of them. Kean Anthony went to school with me and was a fraternity brother of my husband's and Glen also went to school with me and graduated with my sister. The next week, we went back to the firehouse with some Christmas goodies and prayed with these men for their protection. I can tell you that these are men of integrity and they have a passion for their job. Thank you for employing such incredible men in Ladder 84B. They have made a lasting impact on our family.

Sincerely,
Mark and Julie Copley



April 5, 2017

Chief Billings,
I wanted to send you a short note and bring to your attention how much I and the rest of the class enjoyed Lieutenant-Paramedic Pat McGrath and Lieutenant Greg Robertson's (the "Task Master") participation and interaction during our recent class at the national fire academy.

The course "Emergency Medical Services: Special Operations" is geared toward enabling EMS personnel to prepare their organizations for major operations by identifying potential hazards, determining potential resource needs, determining how these resources may be acquired, and developing a plan that enables the effective control of these events. Additionally, through interactive simulations, scenarios and student participation, the course challenged us all to explore the interworkings of resource management and unified command to name a few.

Both Lieutenants performed at a high level in every aspect of the class. They represented Collierville Fire & Rescue with dignity and respect and judging from our interaction together during the simulations exercised, they developed solid skills and abilities. I feel confident that they will be better prepared to assist in the mitigation of large scale incidents if and when they should occur.

Both Lieutenant's insights and perspectives were also well received and they brought a wealth of information to the learning environment. With the wealth of information they received and learned I believe they will utilize and share such new learnings back in their everyday assignments.

Thank you for your support and approval of Lieutenant McGrath and Lieutenant Robertson's participation at the Academy! Sometimes all it takes to enhance one's career is for a person such as yourself to provide leadership, vision and opportunity for success!

Sincerely,
Scott A. LaVielle, EFO, CEMSO, FM, MIFireE
Fire Chief


 



January 19, 2017
Chief Billings,
I just wanted to take a minute to tell you what great men you have serving in your department. I was coming out of Kroger lately with about six or seven of our residents and two of your firefighters helped us get loaded up and out of everyone's way. It took all of two minutes, but the gesture was priceless. We so appreciated them! I wish I had caught their names so I could give them credit and thank them for their kindness!

Lisa Yates, Activity Director
Heartside Senior Living of Collierville


December 27, 2016

Collierville Paramedics,
Thank you so much for taking such great care of Rebecca after hitting her head on December 27, 2016. We appreciate all of you very much.
Jennifer Arndt

"You take good care of me and be nice to me. I love the bear.".... Rebecca

 


December 22, 2016

Dear Mayor Joyner:
I am writing to let you know how very much I appreciate our First Responders. On December 5, 2016 awesome crews answered the 9-1-1 call from me. From what I have been able to find out, two paramedic engine companies on the B-shift from responded to my call. I would like to name each of them: Engine 83 (Lieutenant-Paramedic Mike Sansone, Driver-Engineer Ronnie Dunigan, and Firefighter-Paramedic Jeff Segerson), Engine 81 (Lieutenant Kenny Stovall, Firefighter-Paramedic Jason Howell and Firefighter-Paramedic Randy Shive), Battalion 31 (Lieutenant-Paramedic Joe Lee Rape), and CPD Patrol Officer Cherie Lee. Because, the worst had happened, and my husband had just passed away, I really remember very little about the specific details. What I do remember is how kind and caring Patrol Officer Lee was and how she never left my side.

I was unaware that he had actually died before they arrived, so she did what she could do to calm me down while they attended to him. At one point, she even called my husband's morning patients for me to cancel their appointments because I was too distraught. That action was over and above her duty, but so appreciated.

The rest of the morning is pretty much a blur expect when Lieutenant Rape came and very gently knelt down by my chair to explain that they had done all they could for Rick. Like most people would be, I was initially in denial. Lieutenant Rape and Lieutenant Sansone made this news as easy to comprehend and accept as possible. Of course, the Medical Examiner, Kay Turnmier, came and she too was so very kind and sensitive to my needs.

I realize these men and women do this sort of thing routinely, but you can be sure these people are not only professional, but extremely kind and caring as well. I never felt like they were going to hurry away and leave me alone or that I was just one of many calls.

Could my letter be more brief and concise? Yes, I'm sure it could be. The thing is, my life changed when I lost my husband without warning. I was naturally scared and upset and quite frantic. But, these First Responders handled things in such a way that I will never forget them or be able to adequately express my appreciation to them. That morning was the worst of my life and is burned into my memory, as it was horrific. At the same time, however, these First Responder are also part of this memory. I have felt so strongly that I wanted to share with you but could only do so now.

Our tax dollars are well spent when it comes to that department for sure. Before, I just assumed they put out fires and provided aid and a ride to the E.R. They are so much more than that. They put their lives on the line for us and save the lives of many, yet somehow, I think few of us are really aware of just how much more they actually do until we have a personal crisis. I am certain there have been many before me and many since, but I feel sure I speak for all of us when I ask that you let them know that we deeply appreciate them and their service.

May you all have a Merry Christmas and a happy and prosperous New Year!

Many Thanks,

Sandra Wyse



December 15, 2016

Chief Billings,
I just wanted to write a quick note to brag on three of your fireman (Lieutenant David Vance, Driver-Paramedic Eric Hardaway, and Firefighter Daniel LaPlante). They gave my son's 3rd grade class a tour yesterday morning, Wednesday December 14th at 11:00 am. They were very friendly, funny, and informative. The kids, as well as the adults, really enjoyed the tour and learned a lot. We are all impressed, and a couple of the kids liked them so much they asked for an autograph. I hope you'll pass on our appreciate to them.

Sincerely,
Christy Abney, Mom of Noah from Richland Elementary



December 2, 2016

First Responders,
I want to start off this letter by simply telling you how grateful that we are for your service. Both the City of Germantown, and the Town of Collierville, are better places to live because of the men and women, like you, who put themselves on the line every day to serve and protect our community. We would also like to thank each of your families, who selflessly allow you to serve, sometimes long hours, and spend many weekend and holidays away from them, so that we have a safer place to live.

Thank you for participating in our Germantown Baptist Church gives back event, where we are able to give back to you, who so selflessly give to us every day. We hope that our small token of thanks shows you just how much GBC loves our First Responders, and those who work in the offices to keep our community running effectively. We hope in some small way, we are able to show Christ love to you while you were on our campus.

Again, we thank you for all that you do to serve our community. God has placed each of you in your specific position for a reason, and as a church we pray that God continues to protect each and every one of you, as you protect us each and every day

Larry Vaughan, Pastor of Administration
Germantown Baptist Church


 



November 20, 2016

To Enginee 81-A (Driver-Engineer Clay Blair, Firefighter-Paramedic James Martin, Driver-Paramedic Kevin Golden) who answered a call Monday morning around 4am to revive an unresponsive diabetic:
THANK YOU - we are so grateful to you and for you. I would not be here if it wasn't for you. You are lucky I was still a bit weak as you left our house; otherwise, I would have tackled you all with hugs. I pray you have a wonderful Thanksgiving - even if you must work. I will be giving thanks to God for you and all that you do.

Full of gratitude,
Jessica Whitmire

Numbers 6:24 May the Lord bless you and keep you.

 



August 30, 2016

Dear Mayor Joyner,

On this past Saturday night, August 27, at approximately 11:30 p.m. I called the Collierville Fire Department in regard to a situation in which I had left the top off a container of chlorine pool tabs. By doing so, the tabs were exposed and rain was able to come into the container, unknown to me. When I realized the situation, I was not sure how to manage the issue of the chlorine gas. Firefighters from the Houston Levee/Frank Road station arrived and spent a considerable time in assisting me develop a plan to manage the issue. In doing so, a call was made to a Battalion Chief and he arrived on the scene to assist in the issue.


I truly appreciate the professionalism of all these men and their willingness to help. They were pleasant and helpful and gave me pride in being a resident of Collierville.

Sincerely,
Steve Simpson

 




August 11, 2016

Mayor Joyner,

I would like to thank you for a job well done. As the Assistant Principal of Incarnation Catholic School, I was charged with the task of providing our faculty and staff with their yearly safety trainings. In my search for a CPR class, I got in contact with Bobby Cannon and the CPR Instruction Staff. Bobby and his staff not only went over an beyond to accommodate our larger staff, they also created a learning environment that can't be beat. Just to paint the full picture for you, we need 55 staff member trained. After accommodating us by hosting three different sessions, I heard comments such as "That was the best CPR class we have ever had," "That class didn't even feel like four hours,” and my personal favorite..."After this class, I feel like I could really do CPR in an emergency."

Thank you for bring such a wonderful program to our town. I look forward to working with Bobby and his staff again for our First Aid training.

Malerie Young
Assistant Principal/ Director of Preschool
Incarnation Catholic School
901-861-5414


April 30, 2016

This email is to commend the on-site commander(s), lieutenant(s), and team for an outstanding job on Dixie Evans house fire, 11228 Shady Lane, yesterday. Your professionism wa a given! Dixie is a co-worker of mine and potenntially lost her two dogs in the house fire. As the team was wrapping up, each peson would come face-to-face with Dixie as she hoped for a positive outcome for her dogs. Each person gave a caring smile to her which showed they whished her the best. They had done everything they could do.

To me, you folks went above and beyond your job requirements to try to comfort someone at their loss.

Thank you for your service,
Bob Russell
 


February 22, 2016

Dear Chief,
As a Collierville resident for the last 16 years, I have always been impressed with the quick response and professionalism of Firehouse #3, which serves my neighborhood. As an employee of St. George's Independent School, Collierville Campus, we regularly receive prompt and courteous attention from Firehouse #4 when the need arises. This past Saturday, February 20, there was a wedding at the chapel on the Collierville Campus. At the conclusion of the ceremony (about 4:20 PM), the father of the bride became ill and required immediate medical attention. One of the ushers handed me his cell phone and asked me to complete the 9-1-1 call. Initially reach the Germantown 9-1-1 operator and was quickly transferred to the Collierville operator. My call and another call went through at the same time. The operator was calm, professional, and helpful. Within three to five minutes, Station 4 was at the chapel rendering aid. I have nothing but thanks for the paramedics who were under the watchful eye of the wedding guests and other medical professionals (nurses) who were members of the bridal party. They were extremely professional, polite and attentive while rendering aid. Many of the family members, as well as the father of the bride, live in Mississippi and are unfamiliar with Collierville. The family was very grateful and appreciative of the assistance received. Needless to say, I was incredibly thankful for Firehouse #4 during this emotional event.

Sincerely,
Paula Boruszewski,
Assistant to the Associate Head of School


February 4, 2016

It is not often an Orthopedic office that it becomes necessary to call 9-1-1. Unfortunately in the past month we have had occasion to call twice as a patient has been in distress following a vagal response post injection.I wanted to take this opportunity to let you know what an awesome job and not only professionalism but the compassion shown by all of the personnel from the Battalion Chief, Pamedics and EMT's that made each call exceptional. The first awew was  shift "B" Todd Frazier, Jim Cox, Greg Robertson, and Richard Braford were some of the repsonders. This last episode today Bo Rutledge, Herb Schocke and others have demonstrated some of the best patient care and professionalistm that I have witnessed in 30 plus years that I have been in the medical profession.

Thank you for hte opportunity to commend these exceptional employees,

Rene' Conner, RTR
OrthoOne Sports Medicine & Orthopedics


March 26, 2015

Chief Sumner, Assistant Chief of Fire Prevention / Chris Byrd, Chief Building Inspector
I would like to thank both of you for the responsiveness that we were given today on the inspections for The Quonset at 178 S. Center Street. We managed to get ourselves in a time bind, and we became dependent on excellent customer service from your departments to make things happen for our tight schedule. Both the fire department and code enforcement provided that customer service. I frequently hear complaints about Town codes and the inspection process, but my experience has been very postive and Shelia and I are most appreciative.

Best Regards,

Mark Moody
The Quonset
Black Knight Press
 


March 13, 2015

I just wanted to thank you and the all of the individuals that were involved today in putting out the house fire on River Ridge Drive. On my way home for lunch, I noticed flames coming out of the bedroom window of a house just a street over from my own home. Within three to four minutes of dialing police dispatch, several fire trucks and police cars arrived on the scene. At the time, my neighbors and myself weren’t sure if the resident whose car was in the driveway was home or not and I was very impressed with the speed your firefighters were suited up and through the door. Within a few minutes your firefighters had the fire under control, an ambulance on stand by and the street blocked off with police cars. As a Town employee and resident of Collierville myself, it was impressive to see the speed, efficiency and professionalism of your Department in a time of awisis. Please thank everyone that was involved, from the dispatch personnel that answered the call, to the firefighters that responded to the fire. It’s good to know that if a crisis occurs someone will be there to help in a moment’s notice. Thank you for everything you and your personnel do for the Town on a daily basis, we really appreciate it.
 
Sincerely,
 
John Fox
Public Services Operations
Collierville Public Services
 



December 19, 2014

Dear Sir,
Last Sunday we were out of town and my son tried to burn our house down. It was an accident and slightly humorous now, but at the time it was rather traumatic as you can imagine.

I just want to thank you and your department for the quick response and the professionalism and expertise exhibited by your firefighters. The fire trucks arrived in record time and they were able to save most of the house with damage limited to one upstairs room and part of the roof. We were told that if another fifteen minutes had gone by, we would have lost our roof and many more rooms. We were very fortunate no one was hurt and also fortunate for two young ladies who called 911 after seeing smoke at our house. They had banged at our door and got no response so decided to call. No one was home at the time. The fire started after unknown hot coals were put into the plastic trash bin located next to the house. The resulting fire spread up through the soffit and facia boards and into the roof rafters.

I regret I have no names to pass on as I am out of town again, with my notes at home, but just wanted to pass on my sincere thanks to all those involved. The Lieutenant with whom I spoke could not have been nicer and was more than willing to answer any questions and help in any way he could. A true professional!

My wife and I are extremely grateful for the Collierville Fire Department!

Respectfully,
Bud and Lisa Duncan
579 Roxburgh Dr, Polo Run Subdivision
 


October 14, 2014

I just wanted to express appreciation to the Fire Department from the Square.  They came to our house on Sunday, September 28 for my 16 year old son having multiple seizures.  Kenny Stovall, Jason Howell and Spence Jackson were the ones who showed up.  We needed to be transported via ambulance to the ER.  In the discussion on where to go, one of the firemen spoke up and said, “You need to go to LeBonheur downtown”. 
 
There is not a doubt in my mind that direction saved my son’s life. Going downtown was the advice we needed.  In a crisis situation involving your loved one it is not easy to make the right decision, so having someone speak up and give advice is very much appreciated.
 
I just wanted to share that the job the Fire Department does has not gone unnoticed or unappreciated.  KUDOS to Kenny, Jason and Spence to a job well done.  Please share my appreciation with them.
 
Thanks
  
Anne Hall
Account Executive, National Accounts



August 25, 2014

Firehouse #1,
Thanks for all you do each and every day; special thanks for showing the twins (Jefferson and Caroline) all the fire trucks.

Ellen Hrivnak and Family
 


August 1, 2014

Hi,
I just wanted to send a Thank You note to your fire department who responded to a 9-1-1 call on Friday August 1, 2014 at Chick-fil-A in Collierville around 7:15 am. Your firefighters were there within two minutes and were amazing. I didn't have to do a thing except answer a few questions while they were checking all my husband's vitals. This was the freakiest thing I've ever witnessed. I didn't realize my husband had passed out from a brain freeze from a single sip of his chocolate shake; I thought he was getting up to get something and instead fell flat on his face out cold on the floor of Chick-fil-A. I didn't know what had happened until he woke up a few seconds later and wondered why he was on the floor. He has no memory except for the knot on his forehead and the black eye, which is almost gone. We were only delayed by 2 hours, but thank God we didn't get our food to go, or your firefighters would have been answering a different call with my husband driving. I drove instead to Murfreesboro after we had my husband cleared at the emergency room.

Thank you so much!
The Visconti Family


May 21, 2014

Ms. Daniels (Erin Daniels, Public Education Specialist)
Thank you for all you have done for us and all you have taught us! We appreciate you so much!!!

Love,
Ms. Tayler's Preschool Class (Caroline, Sophie, Josue, Tripp, Gabe, Kegan, Savannah, Lucas, Chelsea, Preston and Mrs. Sharon)
Tara Oaks Elementary
 


May 6, 2014

Erin, (Erin Daniels, Public Education Specialist)
Thank you so much for teaching our children about fire safety this year. We have all enjoyed your monthly songs and lessons. We hope you have a wonderful summer and we look forward to having you back again next school year!

In Christ,
Central Learning Center
Administration, Teachers, and Preschoolers


April 9, 2014

I cannot make enough kind comments about Firehouse 5-B. We experienced a flat tire while visiting your city on Saturday. We pulled over near the firehouse to use the GPS to locate a tire shop open Saturday afternoon. Much to our surprise, we were approached by a firefighter who offered assistance. They quickly changed the tire, provided suggestions and directions and sent us on our way.
 
Who knew firefighters changed tires!   My daughter and I certainly did not. We were positively impressed by your city represented by these firefighters. I am happy to have spent time and money there. We will shop there again because of the courtesy extended by these guys.
 
Betty W. Sanders
Greenwood, MS
 


March 31, 2014

RE:  Mercedes of Collierville

I wanted to alert you to how appreciative the Higginbothams and I are with the level of professionalism and courtesy exhibited by the building inspectors, engineering and planning inspectors, and the Fire Marshal's office over the past few days.
 
The dealership was under some hard deadlines from the manufacturer and with the accumulation of poor weather and site conditions, the contractor's back was against the wall.
 
As opposed to being impediments to meeting the deadline, the Town employee's exhibited a customer service oriented attitude that was noticed by all involved. They held the project to the appropriate standards, but were helpful in working towards our deadline to get a temporary certificate of occupancy so the dealership can open for business on Monday, March 31st.
 
I don't know all of the code inspectors involved, but Sidney Ball, Chris Byrd, and Scott Sumner were all involved, along with assists from Dale Perryman, Buddy Billings, and Nancy Boatwright.
 
We look forward to getting the project completely finished in the coming weeks, as weather allows, and I will be happy to lead any of you on a tour of the new facility should you like to take a look.

Kevin Vaughan, PE
Township Development Services
 



January 26, 2014

Dear Firemen and Paramedics of Station #3,
You answered my emergency call Sunday, January 26 about 7:10pm for my husband.  Thank you for all very much for your kindness you treated him with such dignity and caring.

Again, thank you all most sincerely,
Barbara Wahlen

 


January 17, 2014

As you are all aware, during the recent severe cold weather event, the fire department responded to numerous calls of burst water and sprinkler pipes.  I have forwarded thank you notes from some of those calls already.  However, it is always a very good thing when we get reports from Mayor Joyner when he is expressing appreciation on behalf of a business owner in the Town of Collierville. 
 
Dr. Laura Lendermon, Lendermon Sports Medicine at 9950 Crooked Creek, spoke with Mayor Joyner and expressed her gratitude for the excellent service and hard work that Collierville Fire Department personnel provided during her water emergency on January 8, 2014.  Her business suffered damage due to a burst sprinkler pipe, she stated that CFD personnel not only shut off the water and drained the system to prevent further flooding, but she was amazed when the personnel told her they were staying to help remove the water from her building.  She credits the personnel for saving her business.  If not for the excellent work of Lt. Bo Rutledge, Driver/Paramedic Joe Casey, and FF/Paramedic Nathan Webb, she feels her loss would have been significantly worse. 



January 9, 2014

Mayor Joyner,
Please let me add my thanks to your personnel!  While the CFD crew was gone by the time I made it to the campus, their hard work was evident. The fact that a well-used hardwood court was saved is a testament to their above & beyond work ethic. Collierville has always had a tradition of strong support for its schools and this situation was further evidence of that commitment.
 
On behalf of Shelby County Schools, thank you.  Your help is greatly appreciated!
 
Sincerely,
Lee-Ann Chism Kight, Ed.D.
Regional Superintendent, East Region
Shelby County Schools


January 8, 2014

I am writing on behalf of the school to thank the Collierville Fire Department for their work during our water leak last evening. When I arrived at the school, members of your department were hard at work removing the water from our gym area. Through their efforts our gym floor was saved and is usable for tonight’s game against Southwind. I appreciate the work of the firemen and their supervisors both last night and throughout the school year.  

Dr. Russell Dyer, Principal
Collierville High School


October 20, 2013

I feel very blessed to have a fire department with compassionate and gifted personal like we experience in Collierville. My mother lives with us and fell several weeks ago. The fire department comes immediately and my mother's dignity and health was checked and maintained. She moved from Vancouver, Canada and feels Collierville is a wonderful gem that few towns can boast of being. Your personnel make a great difference and I'm proud to have such a fabulous fire department. Thanks to a hard-working crew with great people skills; our town stands above many others.

Sincerely,
Candy Jones-Griggs


June 28, 2012

Hello Collierville Fire Department,
I want to say thank you. I'm the lady you helped Monday June 24, 2013 at The Crepe Maker restaurant, my blood sugar was very low and you all helped me and my nephew out. I'm doing very well now.
May God Bless You All... "Have a Great Day"

A very special thank you... for being so very helpful!!
Delois Gill
 


May 6, 2012

Thank you for the participation of Station #1 in our 3rd grade field trip on April 19, 2013. The students (and adults) enjoyed the tour and presentation. The firefighters' interactions with them show professionalism and love of their job. We appreciate them sharing their time and talents with us!

Sincerely,
Tammy Townsend, CES 3rd Grade Teacher


April 29, 2013

I see the firemen and paramedics all around town and have always been impressed with their kindness and dedication. I had the unfortunate occasion of needing assistance from the ambulance service on March 23, 2013. As you know along with them came the fire truck from Station #4 at Houston Levee. I want you to know how impressed my husband and I were with all the fine men and paramedics who arrived at our home around 4:30a.m. After I passed out from a severe reaction to a pneumonia shot, my husband called 9-1-1 and within a very short time our bedroom and bathroom were filled with firefighters and paramedics who immediately took care of the situation. Their professionalism and obvious dedication to their jobs allowed us to feel comfortable and calm in our first 9-1-1 call. I personally want to thank you for the dedication and capable men who obviously know how to make people feel at ease in these stressful situations. These men made me proud to live in Collierville and just reiterated our live and support for first responders. You all have a stressful and important job and we thank you for the way in which you demonstrate your devotion and passion for taking care of the community. Please let the fireman and paramedics know how much we appreciate and admire them and how impressed we were with their service.

From Firehouse #4 (Lieutenant Bo Rutledge, Firefighter Dustin Wilburn, Firefighter/Paramedic Bobby Cannon and Driver/Paramedic Joe Casey); Rural Metro Unit # 45 (EMT Michael Welby and Paramedic Garrett Nanney)

If we can ever be of any assistance please do not hesitate to call on us!

Blessings to you all,
Selena Henson


November 21, 2012

Your guys recently responded to a 9-1-1 call we made for Brooke Cheek........she had a seizure for the first time and I was panicked to say the least!  Anyways you guys responded in minutes and were awesome when on scene.  I just want to thank you all for what you do.......we never realize how important you are until we need you!  PS before leaving the fireman even had the presence of mind to check our stove.....which we had put in a pumpkin pie for Thanksgiving tomorrow, with all of the chaos I would have left that oven on quite certainly caused a fire!  So not only did he take great care of my wife, but he also saved our apartment from burning to the ground!  Please tell those folks I said thank you and I admire what you guys do!
 
David Cheek


November 12, 2012

Dear Sirs
Thank you for changing my batteries in the smoke alarm detectors.  Please accept the enclosed check for your thoughtfulness. I really appreciate what you do!

Sincerely,
Louise McCarty


September 11, 2012

My children and I visited the nice firefighters at the Old Byhalia Road firehouse on September 10, 2012.  WREG.com did a story. Wanted to share it with you, and hope the firehouse gets to see the photo.http://wreg.com/2012/09/11/not-too-late-to-thank-first-responders-this-911/

Thanks
Punam Shah


July 26, 2012

Dear Chief,
We have been residents of Collierville since 1994 and have enjoyed all the benefits of living here. During the time before I closed my business, I had a great relationship with Fire Inspector Paul Witt and later at church until I retired. Over the course of the last couple of years, I have had to call 9-1-1 three times for chest pains. From the Dispatcher who answers the phone at 4AM in the morning to the firefighter-paramedics, the treatment I received was beyond expectations. I just wanted to compliment you and your staff for the great work. Knowing if I have an emergency I can receive help almost instantly. Nowhere else could I expect such a great response, please thank your staff for the exceptional care.

Sincerely,
Jack W Pinner


July 25, 2012

On the late evening of July 19th, my wife was moving our lawn sprinkler in our front yard in the Windsprings Subdivision off of Byhalia Road. In this simple process she performs regularly, her right ring finger end knuckle got caught in the sprinkler. She ran into the house to inform me and it was quickly obvious she was in immense pain and her fingertip was turning blue. As she cried and screamed with pain, I did my best to console her as I tried to loosen the grip the sprinkler had on her fingertip to no avail, but every move I made to loosen the sprinkler caused more pain for her and she told me she was about to faint. I loaded her and the sprinkler carefully into the car and told her I'd rush her to the emergency room at Baptist Collierville. She quickly informed me to drive her to Fire Station #3 on Peterson Lake. I did NOT argue and decided to honor her wish. The accident occurred at 9:30pm and by 9:50pm; we were at the front door of the fire station ringing the bell to what appeared to be a dark uninhabited fire station.

Quickly, there was a swarm of firefighters and EMS personnel ushering us both into the main lobby as Diana cried out in pain and embarrassment as she held the sprinkler with her finger in it close to her. The use of a simple Phillips screwdriver saved the day and freed up her finger within a couple of minutes. We feel so grateful for the five folks that came to our aid that night and we'd like to personally commend their efforts and the most professional and helpful way all five of these folks helped us. We came away from that visit deeply appreciating our fire department and EMS personnel here in Collierville. We could not imagine such a high-level of courtesy, willingness, and professionalism that was displayed to us that evening.

The folks involved were Lieutenant-Paramedic Mike Sansone, Driver-Engineer Ronnie Dunigan, Firefighter-Paramedic Jeff Segerson (Engine 83-B) and Paramedic Amanda Payne and EMT Garrett Nanney (Rural Metro 31). Driver Dunigan took Diana's vitals early on and noticed Diana's blood pressure was abnormally high; he asked for us to remain for another fifteen minutes and took another set of vitals to verify she was settling down and made sure the fingertip was improving a bit. We can't get over how caring and professional we were treated and want you to know that we're so very thankful and proud of them for their service to us personally and to the community. We both felt our treatment by these folks was well above and beyond anything we would have expected. Please pass along our sincere thank yous we're sharing today. We appreciate all of them and our town for carrying out such a fine image in these endeavors.

Kindest Personal Regards,
Jim & Diana Borm


June 25, 2012

On Friday June 22nd around 3:30pm give or take, I had to make my first 9-1-1 call. My 3 year old son Caleb got his finger caught in a bike chain. The firemen got here so fast, I'm pretty sure it was only 3 minutes from the time I called to when they arrived. Not only that, but they were absolutely wonderful with my son, and wonderful with me, keeping me calm and even offering a joke here and there to make me smile. I wish I had gotten the names of who came, but in the whirlwind of everything going on, I didn't. I just wanted to say thank you for how fast they arrived, how quickly they got my son's finger out of the bike, how they treated his finger after, and for how great they were with us. So thank you all very much from the bottom of our hearts for everything that you all do, and a huge thank you to the men that were with us that day! :)

Sincerely,
Christina Dietzen


June 11, 2012

Dear Chief,
I would like you to know your firefighters at Firehouse #4 (Lieutenant Bo Rutledge, Firefighter/Paramedic Bobby Cannon, Firefighter Dustin Wilburn, Driver/Paramedic Joe Casey) are very talented, caring and mannerable. My daughter and I went to them to see if they could help with getting a ring off her finger. We live in Germantown, but were going to my nephews' home in Collierville. They were very gentle with try to get the ring off. It took awhile and I didn't want to take their time, but they insisted and got it off.

Sincerely,
Martha R. Scott


March 19, 2012

I want to thank the paramedic service in getting me to Baptist Memphis Hospital on February 24, 2012 so quickly. It literally saved my life, and after three weeks at the Memphis Jewish Home, I will be going home this Wednesday. I've said all along, Collierville is the garden spot of the county.

Thank You So Much!
Frances Hinton


January 31, 2012

I would like to thank the fire department on their response to a call where a car flipped in the back parking lot of Collierville Elementary. My daughter was in the accident and is ok. You were all very comforting to her and took great care of her. Please pass this along to whomever was there from the FD and also the EMT is you know who it was.  We are grateful for your hard work taking care of the community.

Sincerely,
April McVay


January 15, 2012

All me to introduce myself,  my name is Roger Reed and I am a Captain at Monterey Fire Department in Monterey, California.  I had occasion to visit your Station #1 on New Years' Day while visiting my son who has moved into your community. The on-duty personnel, Driver/Paramedic Eric Hardaway, FF Lisa Smithmier and FF Keith Garrison warmly greeted my family and proceeded to give us the "grand tour" of your station. They were extremely courteous and professional in their actions and reflected the highest standards expected of members of the Fire Service Community. To paraphrase Monterey Fire Department's Vision Statement, they Exceeded the Expectation of those they serve.  Chief, they did you proud! Please pass my thanks to Eric, Lisa and Keith for an entirely enjoyable visit and I would like to extend an open invitation to you and all your personnel to visit Monterey Fire Department if you are in the area. "Duty & Responsibility" Make EVERYDAY a training day...so that EVERYONE GOES HOME

Roger Reed
Fire Captain


January 9, 2012

 

Dear Chief,
Thank you for allowing Pack 331 Incarnation Church to visit firehouse #3 during December 2011.

On behalf of all the Cub Scouts, Thank You
John Leani, Assistant Den Leader


July 22, 2011

Dear Fire Department,
I wish to thank the Fire & Rescue Department of Collierville for their recent rescue of my mishap at the Kroger gas pumps. Help arrived within minutes and washed the gasoline out of my eyes with saline solution. I wish to especially thank the firefighter who administered to me. His knowledge and manner was so very reassuring. Please find enclosed a small token of my appreciation.

Sincerely,
Hildegund E. Atkinson

 

June 17, 2011

I would like to express my sincere gratitude for one of your personnel.  First off my name is Chris Gaines, I graduated Collierville High School in 1997 and moved to Malvern Arkansas where I currently hold the rank of Lieutenant in the Malvern F.D. IAFF L2276.  My wife and son are visiting our families in your town this week and recently ran into some of your staff in a local restaurant.  My wife advised me there were three personnel seated in uniform and she approached them asking about a fire pole after my son recognized they were firemen by their uniforms.  She discussed with them that my son would like to see a fire pole due to us not having one. Chief King advised her where she could find one to see and to tell the firemen that he sent her. He did all of this before learning about my job. This truly shows the professionalism needed in today's fire service that we are at times losing. You should be proud of your firefighters if they show support and professionalism like Chief King did to my family. I have always advised my wife and son if they need help in any town to find a local fire department for at least direction to help. I have always worried they might find a firehouse of unprofessional individuals such as some I have personally come across but it is nice to know our hometown department is there to help when needed. Once again thanks to Chief King for his small act of courtesy that will forever remind my 5 year old son the way all firemen should act and truly shows the Brotherhood of the fire service.

Sincerely,
Chris E. Gaines, Lieutenant
Malvern Fire Department


June 2, 2011

My elderly parents live in town, unfortunately, there have been several occasions that we have needed the services of the fire department. Wednesday, June 1st at approximately 7pm was the last time. I would like you to know how proud you should be of them. The compassion that they showed my father is beyond expectation. They each have a very different personality, which provides for a perfect mix. This is the nicest, most professional group of men and women.  Collierville can be very proud of them.

Thank You,
Patty Lycan


May 22, 2011

Our family wanted to take this time to express our heartfelt appreciation for the quick response and care given to Chris Walden, Sunday May 22nd on Hwy 385 near the Piperton exit. Everyone was so helpful and caring. We were all in a state of shock when we got there and you helped us to stay calm while you took care of him in the pouring rain without a complaint. Chris is improving, he has a small subdural hematoma, he fractured several ribs and his shoulder blade, multiple cuts and bruises (well over 100 stitches), and he'll be in a neck brace for at least a month. Considering the accident and the condition of his car he is so blessed not to have sustained other injuries. There were 2 people who stopped to help Chris that afternoon, we are so sorry we don't know their names but we want to say thank you to each of them from the bottom of our hearts.  I certainly hope the citizens of Collierville know how fortunate we are to have professionals like you that will be there to help in any emergency.

 May God bless each of you.
 David & Sherri Walden and Family


April 8, 2011

Collierville Fire & Rescue,
I wanted to thank your team for the kindness, care and concern. On Saturday, April 2nd, they came to my rescue when I had taken a bad fall on Poppy Hills Drive. I appreciate all they did; their quick response, their attitudes, their words of encouragement and them being there for me. You do a great service for our community, and are appreciated.

Thank You,
Sandra Wright 


March 30, 2011

Mayor Joyner,
 I'm rr Sebren's grandfather. I was present when Tanner was injured Friday. I was impressed by the quick response by paramedics, their competence, and their evident concern for Tanner. I have been singing their praises as I have related the incident to friends and family. It was not easy to remain calm while Tanner was in pain, with the potential of serious injury. But it was obvious he was in good hands which made it easier to have faith he would be alright. Your guys communicated well and they took the time to reassure me that they thought he would be okay. As a coach I have seen many injuries, some very serious. Once, when I was coaching track, one of my girls fell and injured her neck. We were at ECS. It took 35 minutes for first responders to arrive. Your people were on site within 4-5 minutes. Amazing and very appreciated.

Thank you Mayor Joyner and Fire Chief for providing such great protection and service.               
Don Sebren


March 28, 2011

Hello Mayor Joyner,
Usually when we talk it's about big picture emergency preparedness and planning, but this is about an injury that occurred last Friday at a Lacrosse game at Collierville High against St. Benedict. There was a potentially serious neck injury and concussion that warranted helicopter medevac from the scene. Your firefighters quickly identified some limited paralysis, immediately immobilized the injured player, and started I.V's. Thanks to the efforts of your staff, the partial paralysis was apparently short-lived and the boy is making a quick recovery after a weekend of tests and observations at the hospital. The recovery is a testament to the rapid, conscientious, and high quality care your staff provide Collierville residents, and visitors, on a daily basis. All the parents realized how easily it could have been our son laying motionless on the field that cold spring afternoon, so I wanted to personally say thanks and good work.

Gary Patterson


March 21, 2011

Dear Chief,
We will be delivering a tray of cookies and brownies to each of our firehouses this evening in honor of the excellent service provided to us by your fire personnel on the morning of 15 December 2010. We know that they represent so well all of the members of the Collierville Fire Department and we would like to extend our appreciation to you in their behalf. I was privileged to have served as a Navy fighter pilot for 21 years during which I flew 154 combat missions over North Vietnam and ultimately commanded an F-14 squadron. This career afforded us the opportunity to work with the very finest Americans under conditions that were almost constantly in extremis and we learned to quickly and accurately assess the expectations for standards of performance from those in the service of our nation and of our community were elevated commensurate with those of the military personnel with whom we served.  We believe strongly in a robust work ethic, highly skilled performance, dedication to duty, courage and professionalism to the highest degree. There can be no question that these are the keys to success in an environment characterized by danger and by the need for immediacy of response. We have observed all of the traits in Firefighters and Paramedics of our Collierville Fire Department and particularly in the team that responded to our emergency call that morning in December. I have a prosthetic knee and was instructed by my orthopedic surgeon to avoid falling as best I could preclude very serious consequences. Being a typical Navy fighter pilot, I ignored his warning, slipped on an icy step, fell down on my hell and hyperextended my knee well beyond its designed flexion limits. I literally shredded every tendon, nerve and muscle that could possibly be destroyed by such an accident. Although I have a very high capacity for pain, this situation approached my limit. After I had dragged myself back into the house, my wife called 9-1-1 and within minutes, I was looking up at the faces of Collierville's best. The extraordinary care and genuine concern for me that followed was extremely welcome and reassuring. The simple fact that they so readily and competently maneuvered my substantial body out of the house and into the ambulance was beyond amazing. My only complaint might be I did not rate a "sireeeen", as we called that wondrous wailing sound in Georgia where I was raised, but I quickly forgot about that chance to revisit my childhood as we exchanged jokes on the way to the ER. My care giving escorts were experts in distracting my attention away from the pain from my injury as they quickly and efficiently transported me. What more could one ask than that? My wife and I would like for all of you to understand how tall you stand with us. With our express appreciation to Ladder 85's crew (Lieutenant Joe Billings, Driver/Paramedic Tommy Patrick, Firefighter/Paramedic Derek Smith, Firefighter Lisa Zimmer), as well as Rural Metro Unit 45's crew (Paramedic Jason Akins and EMT Anthony Thornton) for their rapid response and service to our family, we would like to thank every member of the Collierville Fire Department. You are all very special to us.

Very respectfully yours,
Emory and Carolyn Brown 


December 17, 2010

Dear Chief,
Your department has been of service to me on more than one occasion, most recently in the spring of this year. I wanted to mention especially the firefighters who came to my home. Lieutenant William Boone, Driver/Paramedic Johnny Campbell, Firefighter Clay Blair and Firefighter Randall Shive. Each time they could not have been nicer or more professional in their work. We in Collierville are fortunate to have such dedicated firefighters who serve here. I am very grateful for them.

Carolyn H. Outlan


October 13, 2010

When a child is down, is there a more comforting sound than Collierville Fire & Rescue getting closer... or the sight of calm, professional, efficient and reassuring care?  Thank you for your unique requirement that every 9-1-1 call (100%) has a PARAMEDIC on board. More specifically, to Engine 81's crew (Lieutenant/Paramedic Pat McGrath, Driver/Engineer Jay Waycaster and Firefighter/Paramedic Kean Anthony) and Battalion Chief Daniel McPeake, who responded this past Sunday evening.

In Collierville, we're blessed with the best!
Collierville Grandma 


 September 21, 2010

To Whom It May Concern:
Please accept this one hundred dollar ($100) donation. THANKS FOR THE GREAT JOB YOU DO!!!

Thanks and God Bless,
Esther Sunday School Class, First Baptist Church Collierville, 830 New Byhalia Road


September 14, 2010

To The Collierville Firefighters:
Words seem inadequate to express our sincere thanks and appreciation for the work you do every day; and in particular, we are so grateful for the tremendous effort your team demonstrated in the early morning hours of August 1, 2010. While you fought a dangerously hot fire at the home of a adjacent neighbor, you kept our home from catching on fire. YOU SAVED OUR HOME! We tell everyone that asks about the fire that the Collierville Firefighters saved our house. We want everyone to know how lucky each family in Collierville is to have exemplary individuals serving the community. The conditions were difficult, but each firefighter worked with precision to get the fire out and keep our neighbor's house from burning to the ground. As a small token of our appreciation to each of you; we would like to donate a Toshiba 46" HG Flat TV for everyone at Firehouse #5 to enjoy. While we realize that there were many firefighters on the scene that morning, firehouse #5 is "OUR" neighborhood firehouse and the first to arrive in a matter of minutes. Again, we thank you for putting your life on the line with each shift you work. You are true heroes for us and all of the Woodlawn Village.

Best Regards,
Carey and Judy Parsons
4524 E. Woodlawn Circle


August 31, 2010

Dear Sirs:
On August 22, 2010, I had my first encounter with 9-1-1 service in Collierville, My sister was unresponsive when I called and when I tried to get her to the door of her apartment. The only way we could get in was to call 9-1-1 and have the police and fire dispatched. First on the scene was Police Officers Charlie Jones and Patrick Addison. Once they assessed the situation, they acted immediately to kick the door in and located my sister. My sister was found lying in the bathtub where she had been since the evening before. She has no memory of how she got there or exactly when she "blacked-out". The only thing she remembers was putting a pizza in her oven at 7:00 p.m. on Saturday. The pizza was still in the oven charred, the oven still on, but apparently timed out. The following firemen responded to the 9-1-1 call: Lieutenant-Paramedic Joe Lee Rape, Driver-Engineer Dustin Johnson, Firefighter Keith Garrison and Firefighter Chad Wilburn. They came in and immediately set about making my sister comfortable, taking vitals, cleaning her up and transporting her to Baptist Collierville. My sister is 84 years old lady with high blood pressure and diabetes. After my sister was sent to the hospital, the firemen wanted to check and see why the smoke detectors did not sound. It was determined the hall smoke detector was defective and both bedroom detectors needed batteries. I am told it is the apartment management's responsibility. All three smoke detectors were more than ten years old and should be replaced. The leasing manager was called to the apartment and given this information to pass to the management company. These men went above and beyond the call of duty. I cannot adequately express my sincere appreciate for all they did for my sister. Please convey my thanks to them for a job well done. I will sing the praises of Collierville's police and fire departments.

Sincerely,
Mrs. Jerry Bullock


May 23, 2010

To: Chief Daniel McPeake, Lt. Mike Sansone, FF Jason Howell, FF Tony Allred, Driver Tony Keathley (Incident #1022)
Words could never express the gratitude that our family has for you.
Collierville Citizen


March 2010

We were able to stand tall in church Easter thanks to your care. We thank you and Thanks Be to God. Kindly, The Hawkins (I think the ambulance number was 33 or 30 - a young man driver assisting a young lady attendant. Please thank them for us)
Collierville Citizen


February 16, 2009

It is my privilege to congratulate you on the selection of Town of Collierville for recognition as a Compassionate Employer, one of 141 employers being so recognized in 2009 nationwide.
Joan Ireland, Compassionate Employer Recognition Team


February 18, 2009

To: Station 3, Shift B
Firemen perform a very dangerous job each and every day and don't always get the recognition they should. I would like to commend the B shift at Fire Station 3 for a job well done. Thank you from the bottom of my heart.
Collierville Citizen

 

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Collierville Fire Protection Rating as of as of  October 1, 2016: Class 2
Collierville Fire & Rescue | Town of Collierville | Careers
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